Legal

Privacy Policy

This policy explains what personal information we collect, why we collect it, and the rights you have over it — in line with South Africa's Protection of Personal Information Act (POPIA).

Last updated · 13 September 2026/Aligned with · POPIA

01 Who we are

WebX Digital Agency (“WebX”, “we”, “us”) is a web agency based in Cape Town, South Africa. We are the responsible party for the personal information described in this policy.

Our Information Officer is responsible for how we handle personal information under POPIA and for responding to the requests described in section 08. You can reach them at hello@webxagency.co.za, marked for the attention of the Information Officer.

02 Information we collect

  • Contact details you submit through our contact form — name, email, phone, and the project details, service and budget you choose to share.
  • Correspondence when you email or message us.
  • Technical data such as IP address, browser type and the pages requested, written automatically to our hosting provider’s server logs. We do not run analytics or tracking software on this site.

We do not knowingly collect special personal information or information from children.

03 How we use it

  • To respond to your enquiry and prepare a quote or proposal.
  • To deliver, manage and support the services you engage us for.
  • To send project-related communication and, where you’ve agreed, occasional updates.
  • To keep the site secure and working correctly, using our hosting provider’s server logs.
  • To meet our legal, tax and accounting obligations.

04 Lawful basis

We process your information where you have consented (for example by submitting the contact form), where it is necessary to perform a contract with you, or where we have a legitimate interest or legal obligation to do so, as permitted under POPIA.

05 Sharing & third parties

We never sell your personal information. We share it only with service providers who help us run our business, and only as far as needed. These may include:

  • Fridge Hosting — hosts this website. Their servers deliver the pages you request and keep the access logs described in section 02.
  • Web3Forms — handles our contact form. When you submit it, the details you entered are sent to Web3Forms, which delivers them to our inbox. See their privacy policy.

Some providers may process data outside South Africa; where they do, we take reasonable steps to ensure a comparable level of protection.

07 How long we keep it

We keep personal information only for as long as needed for the purposes above, or as required by law (for example, tax records). When it is no longer needed, we securely delete or anonymise it.

08 Your rights under POPIA

You have the right to:

  • Ask what personal information we hold about you.
  • Ask us to correct or delete it.
  • Object to or withdraw consent for certain processing.
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these, email hello@webxagency.co.za. You can also reach the Information Regulator at inforegulator.org.za.

09 Security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, however, so we cannot guarantee absolute security.

10 Changes & contact

We may update this policy from time to time; the date at the top shows the latest version. Questions? Email hello@webxagency.co.za or use our contact page.